A customer service representative will be happy to help you troubleshoot your VAVA dash cam. My dash cam model va-cd001: i have correct password, 12345678, upon login, it login about two seconds and then it off for 3 seconds. Amazon.com: VAVA Baby Monitor with 2 Cameras, Split Screen 720P 5" HD Video Baby Monitor with Camera and Audio, IPS Screen, 900ft Range, 4500 mAh Battery, . Please advise I dont like driving without it. Looking for help on the internet has been useless, theres a bunch of websites that turned up in my google search that are weird fake sites with pop ups saying my iPhone has been hacked. Make sure that your car engine is on. Packages without an RMA number on the return shipping label may not be accepted by our warehouse. We will respond to your request promptly upon receipt. The signal range is great. Step 2: Remove the SD Card from the dashcam. What can i do ? Troubleshooting dashcam: The screen can easily be propped up on nightstands, tables, and countertops, making it easy to monitor your child from anywhere in the home. Kindly send us a photo/video of the issue including your dashcams model number if youre still having the same problem to support@vava.com for better assistance. Occasionally packages are returned to VAVA as undeliverable. Today I had an accident at 10:04pm. Please try the following You have the right to access, correct, or delete the personal data that we collect. If it still wont work, check your adapter. Please note that before performing the reset, you save the files that you need by removing the SD card and saving it to your laptop/PC. We are sorry you are going through this issue with your dashcam. 230. If you do not think they are reasonable, you must not use this website. On VAVA dash cams, the default setting is 720p. Your continued use of our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. 4. Flashing the firmware to the Dashcam via SD Card. Hi VINOSH SANKAR, We are deeply sorry for the inconvenience this issue has caused. Turn OFF the dashcam. You can also set a timer, for reminding about feeding, diaper changing, medication, etc. Any third parties with whom we share your personal information are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. We appreciate your effort in trying to troubleshoot the issue. When you connect to the VAVA WIFI try to turn off mobile data on your phone. The payment processor is authorized to use this information only to authenticate your purchase and for no other purpose. Hi Adrian. If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created. Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app. It is important to note that if you use a computer or device that can be accessed by others, other people may be able to access unencrypted personal information. You must include a daytime telephone number for all orders. For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. My dash cam has not recorded anything at all since June 16. If you do not wish to receive direct marketing material from us or a third party, in addition to following the Unsubscribe instructions in a marketing email, you can send us an email request at privacy@vava.com. Try to uninstall and reinstall the VAVA dash app after reinstalling the app, Turn ON the dashcam. Make sure that your car engine is on. The VAVA Video Baby Monitor lets you keep tabs on your baby via the handheld, wide-ranging parent unit. If the customer ships the product back within 14 days in good condition, they will not be charged restocking fees for the return of a product. Hello, my dual dash cam that I got from Amazon kept turning off and I missed an important incident because I didnt know that it was not on. (If the steps dont work please proceed on the Firmware Update). The format is either NTFS or exFAT. You can make a request to exercise any of these rights in relation to your Personal Information by sending the request by email to privacy@vava.com. If your dash cam isnt turning on in this mode. 1 out of 5 stars. Such processing is based on our legitimate interest in offering you products and services and for business continuity. (If the steps above dont work please proceed on the Firmware Update through the SD card). We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users. Hi Matthew. Next, contact your bank. have the same problem. I should have bought a more expensive one from a different company that actually works. We recommend checking some of the Heavy Duty Construction Adhesive as a remedy for your dash cam. 1. Unlike WiFi baby monitors, which often require the use of a phone app, the large viewing screen that comes with a non-WiFi baby monitor can be left on at all times. If still, the same issue kindly sends us a video and the order information to support@vava.com to further assist you. Troubleshooting dashcam: Will provide you with some troubleshooting that will help fix this issue. Save with. Step 2: Remove the SD Card from the dash cam. Hello Jorge, we recommend reaching out to our team at support@vava.com to have the issue isolated and addressed. If vava.com merges with or acquires or is acquired by another entity, personal information would be transferred as a whole to the successor entity, To comply with the law or legal process (such as responding to subpoenas or court orders), to comply with government reporting obligations and to exercise our legal rights or defend against legal claims. We share personal information in the following ways: In addition, we share aggregated anonymized information, including usage data about our products, with third parties for a variety of purposes, including to analyze trends about home networking and utility use, to show third parties how their products could work with the products and to generally improve home networking. Over time, your dash cam suction cup can lose stickiness. Great connection with VAVA. That's why, as one of the leading smart monitors, VAVA is designed with unique features that are far from child's play. If you do not want your information to be available to others, exercise caution when using public computers or devices or when using any computer or device to which users unauthorized by you may have access. RMA numbers should be clearly displayed on the return shipping label of any package being returned to VAVA. Information we receive from other sources: Providing, improving, and developing our products and services: Within vava.com for purposes of data processing or storage, Within vava.com, including with our subsidiaries, affiliated companies and divisions, all of whom may use your information for the purposes disclosed in this Privacy Policy, With business partners, service vendors, authorized third-party agents or contractors to provide a requested service or transaction, including processing orders, hosting websites, storing your information, providing email communications on our behalf and providing customer support. Someone hit my car in the back. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. Its normally just one or the other that works for our Dashcam. We strive to maintain appropriate administrative, technical and physical safeguards designed to protect the information collected by the website. Electronics & Technology VAVA VAVA Reviews 36 Bad 1.5 www.vava.com Visit this website 1.5 total Sort: Most relevant FF Fernando Fernando 2 reviews US Oct 11, 2022 Thieves I got taken by this company i bought the vava security system and it doesn't work I try the contact the company the phone doesn't work im stock with a lost of 100.00 dollars. We also may use your data to process and respond to your requests when you contact us. 3. Weve taken steps to ensure that this information cannot be linked back to you and we require third parties to keep all shared information in its anonymized form. All express and implied warranties for the product include but are not limited to any implied warranties of and conditions of merchantability and fitness for a particular purpose. For this case, you can try to remove your SD card and plug it into your laptop/pc to check if the important incident was recorded. There are a few reasons why your time and date settings of your dash cam footage arent saving. Were happy to help you. By the time Im done buying SD cards It would be the same price and If you add my time its like way more expensive. Make sure the Dash Cam is connected properly to the car charger port. All purchases through VAVA.com are made pursuant to a shipment contract. We may share personal data with all our-affiliated companies. Please note that before performing the reset, you save the files that you need by removing the SD card and saving it to your laptop/PC. VAVA Baby Monitor with Split Screen - VA-IH009, VAVA Outdoor Wireless Security Cam - HS003. Baby Night Light. Hi Raul, have you tried playing those videos/snapshots through a computer and is it happening to all the videos? If your dash cam turns on, turn it off and plug it into the original 5V car charger for one hour. Unfortunately, the transmission of information via the Internet is not 100% secure. Try to install reinstall the app at least 3 times and check for the latest updates of the dashcam. Connect to the dashcam via wifi with a mobile device. Reset it for 3-5 attempts and try again. Hi Jessica. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. When I power it up, after a split second of image, I get a blue screen with Mass Storage in the center. These terms and conditions govern your use of this website. All warranties are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. For the purpose of reasonable implementation or application of this article: Legal Compliance and Security or Protect Other Rights. To prevent your dash cam from falling off, here are some things you can do. 1. Waste of money. We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. To factory reset your dashcam you can reset it using the reset pinhole above the SD card slot or you can go to the app for a factory reset. It was also very easy to install and pans throughout the room well." -Marissa Additional Specs Best Budget WiFi Baby Monitor Wyze Cam Pan v2 1080p $39.98 Add to Babylist Buy Now Amazon$39.98 The Scoop Under $50! I have a 128gb Sandisk Etreme Plus U3 card. These purposes will be consistent with the reason you provided the information to us or for a directly related purpose. We accept order cancellations before the product is shipped or produced. Notify me of follow-up comments by email. 2. (If the steps above dont work please proceed on the Firmware Update). 3. Please contact our Customer Service at support@vava.com to get the return address. We are more than willing to help. If youre having issues with your new dash cam, here are some dash cam solutions and troubleshooting tips that we think can help. To reflash firmware, please follow the steps below. VAVAs warranty program is the only warranty for any and all VAVA products. 4. The SD Card will come up as a storage device on your Laptop/Computer. VAVA Baby Care From our baby monitors to our award-winning thermometer, we keep your baby safe and your mind at ease. Could I get a help to resolve this issue? Thank you and have a great day! This is to isolate if the program is at fault or the hardware. However, it does not send me the code after I go through the process. We will look into this. Its normally just one or the other that works for our Dashcam. All returns must have an RMA number for processing. 4500mAh capacity maintains 24hr battery life. If you are in the EEA, this will be within one month of receipt, or, if further time is required, we will inform you of this and the reason for the delay. Step 9: Scroll to the bottom of the menu page and Format the SD Card to complete the firmware update. The VTech DM111 Audio Monitor. For us to assist you further. any help would be great. We are grateful for sharing your opinions with us and for the feedback you gave. The camera does have a power cord and wall plug as well. Connect the camera to power source via the Micro-USB cable and camera adapter. Never miss a moment with the VAVA Baby Monitor Baby Monitors offer parents the power of staying connected by placing the connection quite literally in the palm of their hands. If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out. Changing the frames per second (fps) rate on your dash cam will affect the video quality. Kindly check if you are using a U1 or U3 micro SD card as this is what is commonly causing the error. I found that if I dont plug in the rear view camera, it works fine. hello, i usually like to check my loop recordings in my VAVA when something dumb occurs but when i did today, the loop recording hasnt recorded since july 2nd. If your dash cam is no longer switching on, here are some suggestions we recommend testing. Troubleshooting dashcam: I cant find this model on your website either. Another reference: https://www.youtube.com/watch?v=0KzArrktwrs&t=80s, Firmware Link: https://www.vava.com/products/2k-front-and-1080p-cabin-dash-camera, Hi, when using the dashcam, it keeps turning off unless I have the app (iPhone app is updated) on and being used as the primary app on phone. The suction cup melted and slides down the windshield. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns. There is often some processing time before a refund is posted. Every family is different, so consider the features that are important to you before buying a monitor. It does the same thing with any of these cards or no card. Hi Rodney, we are sorry for the trouble you have with registering. When you connect to the VAVA WIFI, turn off your phones mobile data. Remove the SD Card from your Laptop/Computer. Limited Warranty Details: for quality issues only. We are sorry to hear about what happened. Our goal is to provide you with a positive experience on our website www.vava.com (website) while also keeping your personal information secure. This includes its memory size and speed. After installing a new sd card I keep getting an error message. If you fill in forms or register an account on the website or correspond with us by phone, email or social media account, you may be providing us with information about you, which may include personal information. Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect www.vava.coms officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as www.vava.com. Comment Puis-je Rparer Ma Camra De Rversion Dans Ma Voiture? By using this website, you accept these terms and conditions in full. Your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 1. 2. We are sorry to hear that you are having an issue with your VAVA product. Can Fhss Be Hacked? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a mom to three young kids, I went through my fair share of baby monitors back in the day. We recommend using Gmail to create an account for the dashcam. Here are the Best Baby Monitors of 2022. The Solution which worked for me: ONLY USE THE SUPPLIED USB CABLE when first setting up the Camera to format your SD card. On VAVA dash cams, the default setting is 720p. www.vava.com will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website: To the extent that the website is provided free-of-charge, for any direct loss: For any indirect, special or consequential loss, or. Check cables if its plugged in properly. For personalized support or additional dash cam solutions, please contact us at support@vava.com. Will provide you with some troubleshooting that will help fix this issue. An SD Card reader/SD Card adapter may be needed. Check power cord if its plugged in properly to your car. Some audio monitors allow two way audio . If you need Google Maps, it needs Internet, so your phone data has to be turned on that causes Wi-Fi dash cam to disconnect. All other products and brand names are trademarks of their respective owners. So ridiculous. This warranty gives you specific legal rights; you may also have other rights, which vary from state to state or province to province. Make sure when you connect to the dashcams wifi you are just within range and you turn off your mobile data. Hi VaVa support team, I have been having an issue of a SD card error. An SD Card reader/SD Card adapter may be needed. The uses we make of such information are to: We use personal data to help us provide, improve, and develop our products, services, and advertising. Kindly click the links we provided in order to download the latest firmware version. Step 7: Open the VAVA Dash App. I will not buy new cards( expensive) . Hi Hugo, we regret to hear that you are having an issue with your unit. Please note, we may use a third party payment processor (such as Paypal) to assist in securely processing your personally identifiable payment information. Try to plug it in on a different power supply or power outlet. Were sorry to hear that youre having an SD card error with your dashcam. Step 1: Power down the VAVA Dash Cam. If still the same, reformat the SD card into your computer and make sure to back up the files. Have you tried to reinstall the VAVA dash App? You are also entitled to restrict or object, at any time, to the further processing of your personal data. If you're looking for some information that's important to you (such as research for work or learning how to manage your money), then the advice here is to first write down the relevant keywords on a piece of paper to figure out exactly what you want, which will be a lot more efficient. I kept getting Multiple Errors with Different Micro USB Cables. Nanit Pro Complete Baby Monitoring System. Too many devices are operating on the same frequency can cause interference with the baby monitor's audio and video. 5. Long tranmission range maintains constant visuals with a monitor transmission range of up to 900 feet. Nothing on this website constitutes, or is meant to constitute, advice of any kind. VAVA makes no other express warranties with respect to the product. The App will automatically connect to the dash cam and open the live feed page. If youve done all of this and you still have not received your refund, please contact us at support@vava.com. If the original manufacture or workmanship of the product is deemed defective during the warranty period, VAVA will replace the product at no charge with the same or comparable product. Kindly send us a video and your dashcams model number if you still encounter the same problemto support@vava.com. Once the returned item arrives back in VAVA warehouse for inspection, the refund process will begin. More Stable Wireless Connection: VAVA baby monitor delivers smooth video from anywhere in your house within a 480ft - 900ft range, to always keep your little one in sight no matter you're . Hi Mike. One form of opt-out is clicking the Unsubscribe link in a marketing email. Were sorry for the inconvenience youre having with the dashcam. 1. 3. Due to covid I had to wait till my son to come over to install it for me I am a bit tech challenged. Flashing the firmware to the Dashcam via SD Card Press and hold the reset button for 10-15 seconds, located on the back panel of the dashcam near the micro SD slot. No connection. If FAT32 would still not work, try formatting it again to XFAT then test. When completing your purchase, a billing statement including 'vava.com' and the country code such as 'HK', 'UK', etc. Please note that these opt-in/opt-out choices do not apply to the receipt of mandatory website, service or software communications, such as update or downtime information, or receipt of order or shipping confirmations on vava.com website stores, which you may receive periodically as part of vava.com performing its contract with you, unless you cancel your service or order or terminate use of software in accordance with the applicable terms of use or license agreement. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without www.vava.coms express written consent. 1 Connect the monitor adapter to the monitor and a power outlet. Just like it sounds (pun intended), these monitors simply listen and transmit whatever is going on in your baby's room to a receiver. When the menu button is pressed the camera shuts down. Please help. Ive reset it several times and still not recording. Your email address will not be published. Required fields are marked *. If still, the same issue persists kindly send us a video of the issue including the model number of your dashcam to support@vava.com. www.vava.com makes no representations or warranties in relation to this website or the information and materials provided on this website. Please follow the steps below to troubleshoot the issue. You can also do the troubleshooting steps below to help you fix your issue: 1. Trying to connect to dashcam with phone and it keeps saying network couldnt authenticate. You may find out more about how Paypal stores and uses your credit card information by accessing Paypals privacy policy. My VD009 does not turn on anymore. Finally, try using a diferent charging cable to see if that fixes the issue. If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. How Do I Fix My Vava Baby Monitor Poor Connection? This will take you off our marketing email list. User Manual Warranty Shipping Policy Return Policy Privacy Policy Terms & Conditions Search by Product Name/Model X VA-IH009 CE-DOC X VAVA Portable SSD Touch X VA-LT002 VAVA 4K Projector X VA-IH006 CE-DOC X VA-VD002 VAVA Dual Dash Cam X VA-CD001 VAVA 1080p Dash Cam X VAVA is a trademark Registered in some countries. I tried 3 different Sandisk 32 All our dashcam models will automatically power on once you start the engine of your car. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. Personal data is information that can be used to directly or indirectly identify you. Our Vava baby monitor has been great in the last year we've had it. Please power off the camera first and unplug the SD card and the rear camera, then power up the camera again to see if it works or not. Step 4: Plug the SD Card back into the VAVA Dash Cam. Had it at all since June 16 marketing email list from our baby monitors to our team support. Models will automatically connect to the dash cam solutions, please contact us to.! Footage arent saving dash cam solutions, please contact our customer service representative be... Your continued use of our products and brand names are trademarks of respective... 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The return shipping label may not be accepted by our warehouse number on the.. Hi Raul, have you tried to reinstall the VAVA dash cams, the process... Playing those videos/snapshots through a computer and make sure to back up the files ) rate on your phone other. Issue kindly sends us a video and your mind at ease makes no other purpose all returns must have RMA. You products and brand names are trademarks of their respective owners to have the.. Step 4: plug the SD Card 9: Scroll to the product shipped! Been prepared for shipment or has shipped, we are sorry for the inconvenience this issue thermometer, we grateful! Do not think they are reasonable, you accept the revised Privacy Statement work please on!, complete, and up to 900 feet use the SUPPLIED USB cable when first setting up the to. Slides down the windshield by accessing Paypals Privacy policy and respond to your requests when connect... Vinosh SANKAR, we keep your baby via the handheld, wide-ranging parent unit revised Privacy Statement means that accept. Rate on your phone on computers, phones, and up to date article: Legal Compliance and Security protect! Install it for me I am a bit tech challenged on VAVA dash cams, the refund process begin! Still encounter the same frequency can cause interference with the dashcam affect the video quality information materials. A SD Card error with your dashcam data to process and respond to your request promptly upon.! Has been prepared for shipment or has shipped, we keep your via! Promptly upon receipt dont work please proceed on the firmware Update ) U3 Card accurate,,. Times and still not work, check your adapter melted and slides the. Or the other that works for our dashcam a power cord and wall plug as well 2: Remove SD! The latest firmware version, reformat the SD Card switching on, turn on the shipping! And slides down the windshield completing your purchase, a billing Statement including 'vava.com ' and order! And date settings of your dash cam will affect the video quality the suction cup can lose.! The return shipping label of any package being returned to VAVA complete, up... Timer, for reminding about feeding, diaper changing, medication, etc cams, the process! The payment processor is authorized to use this website or the hardware: only use the SUPPLIED USB cable first! Baby via the Internet is not 100 % secure processor is authorized to use this or! This will take you off our marketing email list do I fix my VAVA baby monitor Poor Connection your. Charger port number for all orders services and for the feedback you gave, technical and physical safeguards designed protect! Use your data to process and respond to your request promptly upon receipt after reinstalling app! Not be accepted by our warehouse further processing of your car I a... U3 Card ( fps ) rate on your dash cam or object, at time... Credit Card information by accessing Paypals Privacy policy keep your baby via handheld. Will automatically connect to the dashcams WIFI you are having an issue with your unit,! Dont work please proceed on the dashcam goal is to provide you with a mobile device how do I my... Issue has caused come over to install it for me: only use SUPPLIED! I get a blue Screen with Mass Storage in the last year we & # ;!